privacy policy

1. Who we are

The data controller is:

Rogers Blinds and Awnings Ltd
Unit 3, Gwel Avon Business Park
Saltash, Cornwall, PL12 6TW
Email: sales@rogersblinds.co.uk
Telephone: 01752 840 616

2. What data we collect

We collect personal data when you submit an enquiry or booking request through any form on this website. The data collected may include:

• Your full name
• Telephone number
• Email address
• Postcode or address
• Details about your enquiry (rooms, product interest, specific requirements)

We do not collect any special category data (such as health information) and we do not collect payment card information through this website.

3. How we use your data

We use your personal data for the following purposes:

• To respond to your enquiry and provide a quote or consultation
• To arrange a home survey, measurement, or installation appointment
• To send you information directly related to your enquiry
• To improve our service based on the types of enquiries we receive

We do not use your data for automated decision-making or profiling.

4. Legal basis for processing

We process your personal data on the following lawful bases under UK GDPR:

• Contract / pre-contractual steps — when you request a quote or service, processing your data is necessary to fulfil that request.
• Legitimate interests — we have a legitimate interest in responding to enquiries about our products and services, and we have balanced this against your right to privacy.
• Consent — where you have explicitly opted in to receive marketing communications (we will always ask separately for this).

5. How long we keep your data

We retain your personal data only for as long as necessary:

• Enquiries that become customers: records are kept for 7 years to meet legal and accounting requirements.
• Enquiries that do not proceed: data is deleted within 12 months of last contact.
• Marketing consent: retained until you withdraw consent.

6. Who we share your data with

We do not sell, rent, or trade your personal data. We may share it in limited circumstances:

• Our team: staff members who need access to respond to your enquiry or manage your order.
• Service providers: we use third-party tools to operate this website (see our Cookie Policy for details). These providers process data on our behalf under appropriate data processing agreements.
• Legal obligation: if required by law, court order, or regulatory authority.

We do not transfer your data outside the UK or European Economic Area.

7. Your rights

Under UK GDPR you have the following rights:

• Right to access — request a copy of the personal data we hold about you.
• Right to rectification — request that we correct inaccurate or incomplete data.
• Right to erasure — request that we delete your data where there is no compelling reason to continue processing it.
• Right to restrict processing — ask us to limit how we use your data.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at sales@rogersblinds.co.uk. We will respond within 30 days.

8. Cookies and website tracking

Our website uses cookies. For full details of the cookies we use and how to manage them, please read our Cookie Policy.

9. How we protect your data

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our website is served over HTTPS (encrypted connection). Access to customer data is restricted to authorised staff only.

10. How to complain

If you are unhappy with how we have handled your personal data, please contact us first at sales@rogersblinds.co.uk.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date at the top. We recommend checking this page periodically.